Calculators
- Knowledgebase Benefit / ROI calculator
This calculator helps you provide hard numbers, rather than assumption based benefits when forecasting the value of knowledge base and other self service investments.
- SLA calculators
These calculators provide different options for calculating service level.
Guides
- Customer-centric Culture Checklist
This checklist helps you identify areas to work on to embed a customer-centric culture. Each organisation is different so we’ve included thought-starters to cover off all the areas to consider when developing a culture programme. The areas of focus are divided into three priority areas to help build momentum quickly.
- Project Management Guide
This guide helps you cover all all key aspects of project management for most project types.
Templates
- Change Management Template
This template helps you plan the successful delivery of a project or programme of work. Every programme is different so we tailor the template as we learn more about the change project and the environment change is being delivered in.
- Scoping Document Template
This scoping document helps you confirm the results your project will produce and the constraints and assumptions under which you will work.
- Concept Paper Template
This concept paper template helps you capture a summarised view of your opportunity for engagement with key stakeholders.
- Business Case Template
This template allows you to compile and include all necessary information to inform your business case.
- Statement of Work Template
This template lists key items which would need to be communicated to the client about the proposed project.